If you have an unwelcome call threatening life or property, contact the police immediately on 000.

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In December 2024 Telstra rolled out to their mobile and landline services network Scam Protect across all
customers (Retail, Multiband and Wholesale across all segments). It’s completely free and will automatically activate on compatible devices.​

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While it can’t prevent every single scam call that comes along the new Scam Protect feature will help customers identify and avoid scams on their Telstra mobile and landline service by giving more information about the calls to customers.

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Keep an eye out for the following call indicators on supported services: 

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• Warning: Potential Fraud: The call may be fraudulent. This message is applied to calls with spoofed numbers or suspicious calling patterns.

• Warning: Suspicious Calling Pattern: Indicates a high volume of incoming traffic from a single number. This is associated with potential spam and means you should be cautious.

• Unverified: Overseas Call: The call appears to be from a local mobile number, but we’ve detected it’s coming from overseas and may be suspicious. This message will only appear for suspicious calls.

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The following are some further public website resources relating to unwelcome calls:

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