Genesys Cloud | CVT Global Pty Ltd | Lane Cove West

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Genesys Cloud

Genesys Cloud Delivered by CVT

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Telstra Genesys Cloud

The all-cloud, all channel contact centre that creates happier customers and agents.

Genesys Cloud (formerly known as PureCloud) was built from the ground up as an omni-channel contact centre. It delivers a single interface for all customer interactions, integrates with dozens of other customer-facing applications and does so simply and cleanly. Communicate with customers, collaborate internally, consolidate technologies and drive your business forward. That’s what Genesys Cloud software offers.

01 / FAST

Genesys Cloud is an industry leading cloud contact centre which means that the heavy lifting has already been done for you.

Your contact centre can be up and running fast and with significantly less burden on internal resources.

02 / SECURE & RELIABLE

Have assurance that security and platform reliability are the top priorities and a multi-level approach is in place.

Thousands of users in Australia, New Zealand and internationally are enjoying reliable PureCloud services and this includes a growing number of Government clients.

03 / EASY

When running a contact centre the focus is on providing an excellent service to your customers, stakeholders and team members.

Genesys Cloud makes this easier than ever before by providing an intuitive user interface and extensive 'out-of-the-box' omni-channel features.

Customer Stories

Customer Stories

Hobson Bay City Council

LOCAL GOVERNMENT

Situated about 10 kilometres west of the Melbourne CBD, the local government area of Hobsons Bay includes 12 suburbs and covers an area of approximately 66 square kilometres. The council services close to 100,000 residents.

ADICA Insurance

INSURANCE

Aioi Nissay Dowa Insurance Company Australia (ADICA) transitioned from an on-premises contact centre to a cloud platform to develop an omnichannel customer experience. After implementing Telstra Contact Centre Genesys Cloud CX, ADICA enhanced operational efficiency, saved approximately $150,000 in staff productivity and connected customer experiences.

FINANCIAL

The Hamilton-headquartered bank bought the Genesys solution from the vendor's channel partner Telstra as part of a digital transformation bid. Greater Bank then turned to Australian unified communications (UC) specialist CVT Global to implement the Genesys Cloud platform.

HEALTH SERVICES

As a leading, purpose-built collection of health, medical, and employment brands, MedHealth works with the government and private sector businesses to improve outcomes for the entire population. With a significant contact centre footprint, the organisation provides direct and indirect support for people across Australia, including people with illness, disabilities, workplace injuries and job seekers.

FINANCIAL

To address the changing circumstances they were facing, Super SA deployed Telstra Contact Centre Genesys Cloud in September 2020. With COVID onsite presence restrictions, the Telstra team and delivery partner CVT completed the whole solution deployment online.

Christian Education

EDUCATION

To meet its growing business demands CEM required an omni-channel contact centre solution to answer customer queries and requests via calls, chat, emails and other social channels. When COVID-19 restrictions began, the organisation needed something that could be set up quickly enabling staff to work remotely and ensure queries from parents and guardians were attended to without any disruption.

Features

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