CVT is an Australian based UC and Contact Centre solutions provider.
For the past 26+ years CVT has been providing solutions for thousands of customers in Australia/New Zealand and the region.
Customers are represented in all industries including Government, Multi-nationals, Resources and Energy, Enterprise, Technology, Education, Health, Finance, Retail, Transportation and Not-for-profit.
Over the years we have observed that it is uncommon for organisations to enjoy a good service when it comes to the implementation and support of their communications solutions.
Our vision is to make our customers' digital and cloud transformation a successful and reliable experience.
With a customer first approach we will go to great lengths to make sure we do not let you down.
Apart from having the necessary experience and expertise to project manage your solution transformation, CVT is a strong technical house with cross-discipline capabilities in telecoms, SaaS, networking, Windows environment, 3rd party applications, integrations and software development.
Having a partner with a strong technical base is a critical factor for solution delivery and addressing requirements.
The full UC solution implementation lifecycle including;
User Acceptance Testing
Post go-live support
Business continuity planning
CVT comes from a development background and has commercialised a number of successful products including;
World first onboard memory soundcard (Sonata)
World leading Unified Messaging platform (CorriDOR)
Internationally selling Reporting software (Periscope)
Utilising our development experience we assist our customer with UC and contact centre integrations including:
CRM, self-service IVR, custom reporting, database integration, Web Chat and Bots, speech analytics, quality management, WFM, 3rd party apps.
A successful project does not end at the cut-over, you need to have real ongoing support.
Our customers (not us) have called our support 'white glove service' and we strive everyday to live up to their expectation.
We care about what happens to our customers and take our responsibility seriously.
It is our pleasure to serve and as a customer you will have, apart from our helpdesk contact details, the mobile numbers of senior management.
Aioi Nissay Dowa Insurance Company Australia (ADICA) transitioned from an on-premises contact centre to a cloud platform to develop an omnichannel customer experience. After implementing Telstra Contact Centre Genesys Cloud CX, ADICA enhanced operational efficiency, saved approximately $150,000 in staff productivity and connected customer experiences.
As a leading, purpose-built collection of health, medical, and employment brands, MedHealth works with the government and private sector businesses to improve outcomes for the entire population. With a significant contact centre footprint, the organisation provides direct and indirect support for people across Australia, including people with illness, disabilities, workplace injuries and job seekers.
To meet its growing business demands CEM required an omni-channel contact centre solution to answer customer queries and requests via calls, chat, emails and other social channels. When COVID-19 restrictions began, the organisation needed something that could be set up quickly enabling staff to work remotely and ensure queries from parents and guardians were attended to without any disruption.