OUR STORY
CVT is an Australian based Unified Communications, Contact Centre and workforce optimisation solutions provider.
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For the past 30 years CVT has been providing telephony solutions for thousands of customers in Australia, New Zealand and the region.
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Customers are represented in all industries including Government, Multi-nationals, Resources and Energy, Enterprise, Technology, Education, Health, Finance, Retail, Transportation and Not-for-profit.
OUR APPROACH
Our customers have put their trust in us and our approach is to not let them down.
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It starts at the pre-sales where we provide our honest input into fit for purpose solution design. If we do not think the solution is the right fit we will say so.
We are committed with our customers to the successful solution delivery and take it on as our responsible to deliver the project in full.
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Ultimately, we have succeeded if our customers think of us as an extension of their team.
OUR TECHNOLOGY
Apart from having the necessary experience and expertise to project manage your solution, CVT is a strong technical house with cross-discipline capabilities in telecommunications, cloud, networking, Windows environment, 3rd party applications, AI and Bots, integrations and software development.
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Having a partner with a strong technical base is a critical factor for solution delivery and addressing requirements.
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CVT maintains technical and partner credentials with Telstra, Microsoft, AWS and Genesys.
CVT Services
Consulting and Professional
Services
Integrations and Bespoke
Managed Service Helpdesk
CVT Delivers
The full solution and project lifecycle including;
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Consulting and design
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Solution and RFP planning
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Project management
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Project documentation
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Implementation
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Integrations
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Training
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User Acceptance Testing
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Go-live hypercare
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Post go-live support
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Business continuity planning
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Ongoing managed service support
Capabilty
CVT comes from a development background and has commercialised a number of successful products including;
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World first onboard memory soundcard (Sonata)
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World leading Unified Messaging platform (CorriDOR)
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Internationally selling Reporting software (Periscope)
Utilising our development experience we assist our customer with UC and contact centre integrations including:
​CRM, self-service IVR, AI and Bots, custom reporting, database integration, Web Chat and Bots, speech analytics, quality management, WFM, 3rd party apps.
Solution Lifecycle
A successful project does not end at the cut-over, you need to have competent ongoing support.
Our customers (not us) have called our support 'white glove service' and we strive everyday to live up to their expectation.
We care about what happens to our customers and take our responsibility seriously.
It is our pleasure to serve and as a customer you will have, apart from our helpdesk contact details, the mobile numbers of the people you work with and CVT management.
Case Studies
INSURANCE
HEALTH SERVICES
EDUCATION